Laurentian Marine Sales - Gloucester
Located in the heart of Gloucester, Laurentian Marine Sales stands out as a premier boat dealer specializing in a wide range of vessels to meet every boating enthusiast's needs. With a commitment to exceptional customer service and a passion for all things maritime, Laurentian Marine Sales offers personalized assistance to help clients find the perfect boat for their adventures on the water. Whether you're a seasoned sailor or a first-time buyer, their knowledgeable team is ready to guide you through every step of the purchasing process.
- Address: 2636 Mac St, Gloucester, ON K1T 4A4, Canada
- Phone: +1 613-526-5622
- Features: Boat dealer
- Website: Website
- Rating: 4.4 / 5
- Number of Reviews: 101
Features of Laurentian Marine Sales
Laurentian Marine Sales is a reputable boat dealer located in the heart of Gloucester, Ontario. This business is dedicated to providing high-quality marine products and outstanding customer service. With an address at 2636 Mac St, Gloucester, ON K1T 4A4, Canada, Laurentian Marine Sales has established a strong presence in the local boating community.
With a contact number of +1 613-526-5622, customers can easily get in touch for inquiries or assistance. The company specializes in various aspects of the boating industry, catering to both new and seasoned boat enthusiasts. Their extensive inventory features a wide range of boats, including recreational vessels and performance crafts, ensuring that every customer's needs are met.
One of the key strengths of Laurentian Marine Sales is their commitment to quality. They carefully select the products they offer, ensuring that each boat meets stringent standards for durability and performance. This attention to detail has earned them a solid reputation among boaters, as reflected in their impressive customer rating of 4.4 out of 5, based on feedback from 101 clients. The positive testimonials speak to the team’s dedication to customer satisfaction and their ability to provide expert advice tailored to individual preferences.
In addition to selling boats, Laurentian Marine Sales also provides essential services that enhance the boating experience. From maintenance and repairs to personalized advice on boat care, their knowledgeable staff is always prepared to assist. Whether a client is looking to purchase their first boat or upgrade their existing vessel, the team's expertise is invaluable.
The location in Gloucester positions Laurentian Marine Sales as a convenient choice for residents and visitors alike. The company's proximity to various waterways makes it an ideal stop for anyone interested in exploring the boating lifestyle. Their understanding of the local market and aquatic environment allows them to guide customers toward making informed decisions that align with their boating aspirations.
For those who are passionate about boating or simply looking to explore their options, Laurentian Marine Sales stands out as a top destination. With their blend of quality products and comprehensive services, they strive to create a positive and memorable buying experience. Customers can expect not only exceptional service but also a partner in their boating journey who is ready to support them every step of the way.
Reviews for Laurentian Marine Sales
The reviews for Laurentian Marine Sales reveal a mix of experiences among customers in the boat dealership sector. With an overall rating of 4.4 out of 5 from 101 reviews, it is evident that while many appreciate the service, there are significant concerns from others.
Several customers, like Brent MacPherson and Luc Mongeon, highlight the knowledgeable staff and the outstanding customer service they received. Brent praised the fair pricing and the valuable advice received for his older boats. Similarly, Luc noted the friendliness of the staff during his recent purchase of an outboard motor.
On the other hand, Richard Labreche and Dean Hustins had disappointing experiences. Richard reported multiple incomplete repairs on his pontoon boat, leading him to warn others to avoid this dealership. Dean shared his frustrations about unexpected costs and poor cleaning of his boat after repairs, though he did appreciate the discount offered.
In contrast, customers like Jamie Love and Shawn Clarke expressed excitement about the dedication of employees in assisting with parts and repairs, citing that they went above and beyond to meet their needs.
- Knowledgeable staff providing valuable advice
- Outstanding customer service reported by many
- Mixed feedback regarding repair quality and communication
- Fair pricing for parts and services
- Some customers encountered unexpected costs
Customer Reviews
Richard Labreche
Ranking: 1/5
June 12th, 2025 Laurentian Marine Service Department
Subject: Outstanding Repairs on Pontoon Boat
On May 20, 2025, I delivered my pontoon to Laurentian Marine for attention to the following items:
Inoperative trim gauge
Motor trim malfunction
Faulty cylinder on the center log
Spring preparation, including battery recharge
Non-functioning trailer lights
I returned on June 10, 2025, to pick up the pontoon, and was informed by the service clerk that all repairs were complete. However, upon preparing the boat for launch at the marina, I noted that:
The cover behind the steering wheel had not been re-installed.
The battery had not been recharged.
The cylinder on the center log remained unrepaired.
The Bimini top had not been clipped back into place (fortunately without causing damage).
I contacted Laurentian Marine again, requesting to speak with the service manager his name is Doug. After several attempts, I finally reached him, and his explanations were as follows: • The technician, focused on the trim components, inadvertently omitted reinstalling the steering-wheel cover; the screws were placed in the cup holder, and I was advised that I could refit the cover myself. • Regarding the center-log cylinder, I had not specified during intake that it was detaching frequently—though I did report its malfunction when I dropped off the boat. • He questioned whether the battery had even been left on board for recharging.
I appreciate your prompt attention to these outstanding items. Please advise how and when Laurentian Marine will complete the remaining work so I can safely and confidently launch my pontoon for the season.
Please avoid this dealership, I will also file a complaint with Princecraft Headquarter.
Thank you, Richard Labreche
Your reply to the review speaks for itself. I certainly don't need your help, and there’s no need to suggest I go elsewhere—I had already made that decision! But I will forward it to Princecraft.
Brent MacPherson
Ranking: 5/5
I've been using Laurentian Marine services for a while now. I have an older boat with an older motor, in fact a few older motors and have ordered parts several times from the parts department. They have very knowledgeable staff and they always give me great advice. I recently brought in my lower end unit to be resealed, the mechanic personally called me to let me know it all went well but recommends a new water pump impeller, as well he explained to me why. They have extremely fair pricing. The staff are always happy to help out and they even offer up free advice (which you don't see anymore). I recommend their services to anyone with old or new equipment.
Luc Mongeon
Ranking: 5/5
Recently purchased a new outboard from them, outstanding customer satisfaction and their mechanics and staff were very friendly and willing to help
Highly recommended business for ur boating needs
Yo Drop
Ranking: 5/5
I come here for my merc 25hp parts. Knowledgeablestaff, no b s. Thanks guys.
Jason Sears
Ranking: 4/5
Canadian tire didn't have a water fuel separator and these guys did. it cost me less than $20 and I got friendly service.
Dean Hustins
Ranking: 1/5
When I first called I was quoted ‘way less than $1000’ to replace my gearbox and cables. When I dropped my boat off, suddenly the gearbox was $650, plus cables and labour. Was told it would take a week. After a week I called. Gearbox was $750 now, plus cables and labour. Got my boat back after three weeks (they had the gall to tell me it has been sitting fixed for a week and no one called me). Cost $1100 and change. When I got the boat home it was full of water (I dropped it off covered and very clean inside), screws, acorns, leaves, and pieces of plastic. The staff was nice enough, but the service was very disappointing. Full disclosure, they knocked $50 off the price of the gearbox. But still came in at $1100. First and last time I’ll use this establishment.
Jamie Love
Ranking: 5/5
Incredible service by employee Dane.
I reached out to them for specific parts that I needed to get for my motor that were obsolete by Mercury and they went above and beyond to help me find the parts and the tools and everything I needed. Extremely good and attention to detail. They call you back when they say they're going to which is amazing. Never left me hanging and very attentive. Thank you very much It was a pleasure working with you and looking forward to working with you again
Shawn Clarke
Ranking: 5/5
If you need Merc parts call them FIRST! Super knowledgeable and friendly and best prices in the area. Had the starter on my 3.0L Merc fail. I called a half dozen places and all told me it would be at least a week to get the part. Called Laurentian and got a better price than any other dealer and was given the option to have my part shipped overnight. Starter arrived less than 24 hours after I had ordered it and boat was back in business. Can not beat service like that. Picked up some tilt and trim fluid while I was there picking up my starter. Support your local mom and pop shops.
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